How can we help?

Of course! We always want you to feel and safe and secure with every purchase you make from us. All our delivery couriers excluding Royal Mail provide us with tracking information which will be sent to you in a separate email.

International shipping costs can vary for many reasons; per country we deliver to, the product you are purchasing, the website you are browsing and the currency you are shopping in. Our international customers should be aware that the prices on our website do not include any customs charges. These vary depending on the country and on certain occasions you may have to cover these additional costs when you receive your order.

Due to the ever-changing global situation and frequent price changes across the courier network, in some rare cases, orders shipping to international countries may incur a surcharge post-purchase. In this case we will contact you to discuss your order before dispatch. To receive an accurate shipping cost for all international orders please ensure you are shopping on the correct website for your delivery country and contact our Sales team via the Contact Us page.

We keep our product prices as low as possible, unfortunately this means we can’t offer free shipping. Although thanks to the extensive range of couriers we use we’re able to provide a fantastic selection of shipping options at extremely competitive rates. Our shipping charges are based on the weight of the products you buy, so will vary from product to product.

Customers who are shipping to countries outside of the UK should be aware of that the prices on our website do not include any customs charges. These vary depending on the country and on certain occasions you may have to cover these additional costs when you receive your order.

Shipping costs can vary for many reasons; per country we deliver to, the product you are purchasing, the website you are browsing and the currency you are shopping in. Due to the ever-changing global situation and frequent price changes across the courier network, in some rare cases, orders shipping to countries outside of the UK may incur a surcharge post-purchase. In this case we will contact you to discuss your order before dispatch. To receive an accurate shipping cost for all international orders please ensure you are shopping on the correct website for your shipping country and contact our Sales team via the Contact Us page.

Of course you can. Providing it’s within 30 days of purchase, if you’re not completely 100% satisfied with your order get in touch with us as soon as possible so we can try and resolve the issue – in many cases we’ll find a solution so that you won’t even need to return your items.

Please note: We do not accept returns or refund purchases for customised or custom sized items, this includes custom sized netting.

Yes if you choose to return your order back to us you will be liable for the costs. We recommend using a courier which provides you with a tracking number, we are not liable for any products that go missing.